Master practical methods to identify root causes and solve operational problems in airline operations.
2 hours • Self-paced online • 6 months access
✓ Full course access
✓ Certificate included
✓ Instant access
Learn proven techniques used to analyze problems, identify root causes, and implement effective corrective actions across airline operations.
This course introduces practical methods used to investigate operational issues, eliminate recurring problems, and support continuous improvement in safety, quality, and operational performance.
It is designed for aviation professionals involved in airline operations, engineering, maintenance, safety, quality, or operational improvement initiatives.
✓ Understand different types of operational problems
✓ Define problems clearly using the 5W2H method
✓ Distinguish between symptoms and underlying factors
✓ Apply Root Cause Analysis (RCA) techniques, including 5 Whys, Cause-and-Effect Diagrams, and effective interviewing
✓ Use advanced problem-solving tools, including Pareto Analysis, FMEA, and the A3 Problem-Solving method
✓ Develop a structured mindset for effective problem-solving
Trusted by aviation professionals across airline operations
“I'm thrilled with all the valuable insights I gained from The Lean Airline courses.”
Aircraft Maintenance Engineer, WestJet
No prerequisites. Start immediately.
Upon completion, participants receive a Certificate of Completion issued by The Lean Airline® Academy.
The certificate can be added to LinkedIn, CVs, or professional profiles.
This course is aligned with Chapter 6 — Problem-solving of The Lean Airline Body of Knowledge (LABOK), the framework that defines the principles and practices for applying Lean thinking in airline operations.
This course is a step toward earning:
Explore the full programs to develop comprehensive Lean capabilities in airline operations.
2 hours • Self-paced online • 6 months access
✓ Full course access
✓ Certificate of Completion from The Lean Airline® Academy
✓ Instant access after enrollment