Learn how to understand operations at the source and lead improvement directly where work happens.
1 hour • Self-paced online • 6 months access
✓ Full course access
✓ Certificate included
✓ Instant access
Learn how to apply the Lean leadership practice of Gemba Walks to better understand operations and support continuous improvement.
This course introduces practical methods used by leaders to observe processes in context, engage with frontline teams, and identify improvement opportunities through direct observation and dialogue.
Designed for aviation professionals involved in airline operations, leadership, engineering, maintenance, safety, quality, or operational improvement.
✓ Understand the Lean leadership principle of the 3 Reals
✓ Learn how to observe work in its operational context
✓ Lead effective and structured Gemba Walks
✓ Apply engagement techniques when interacting with frontline teams
✓ Turn observations into actionable improvement opportunities
Trusted by aviation professionals across airline operations
“I'm thrilled with all the valuable insights I gained from The Lean Airline courses.”
Aircraft Maintenance Engineer, WestJet
Recommended: Lean & Kaizen Fundamentals or basic understanding of Lean principles.
Upon completion, participants receive a Certificate of Completion issued by The Lean Airline® Academy.
The certificate can be added to LinkedIn, CVs, or professional profiles.
This course is aligned with Chapter 5 — Continuous Improvement of The Lean Airline Body of Knowledge (LABOK), the framework that defines the principles and practices for applying Lean thinking in airline operations.
This course is a step toward earning:
Explore the full programs to develop comprehensive Lean capabilities in airline operations.
1 hour • Self-paced online • 6 months access
✓ Full course access
✓ Certificate of Completion from The Lean Airline® Academy
✓ Instant access after enrollment