The Lean Airline/Gemba Walks: Leading Where Work Happens

The Lean Airline™ Academy

  • €49

Gemba Walks: Leading Where Work Happens


1 hour | 6 months access | Self-paced e-Learning

About the Course

A Gemba Walk is a Lean leadership practice where leaders go (physically or virtually) to the front line — the “Gemba,” or the actual place where work happens — to observe operations in context, engage with team members, and identify opportunities for improvement.

Rather than relying on reports or assumptions, leaders gain real-time insights by seeing processes firsthand, asking thoughtful questions, and building trust through presence and curiosity.

This course equips you with the mindset, structure, and tools to lead effective Gemba Walks, connecting leaders with real work.

Earning a Certification in Gemba Walks demonstrates practical leadership skills and supports career growth in leadership roles.

What You’ll Learn

The 3 Reals

Observe Work in Context

Lead Effective Gemba Walks

Engagement Techniques

Turn Observations into Action

Prerequisite

Recommended: Basic understanding of Lean principles and tools. Not familiar yet? Don’t worry — check out our Lean & Kaizen Fundamentals course, where we introduce these core concepts before diving into Gemba Walks.

Certification

Upon completing the course, you'll receive a Certificate of Completion to validate your expertise. Display it proudly on your LinkedIn profile and CV under the education section:

The Lean Airline
Certified Gemba Walk Leader

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