Operational Excellence

• Operational Entropy and Operational Excellence, Operational Excellence via Lean and Kaizen, Types of waste: the 3M model, The Lean Toolbox, Standardized Work, The PDCA Cycle, Advantages of becoming a Lean Airline

Airline Business Models and Customer Value

• Airline Business Models, Internal Customers, External Customers, Business Partners and Agreements, The 6Ws Approach to Customer Value

Understanding the Airline Value Streams

• Airline Organizational Structure, Behind the scenes: Airline functions and systems, Airline Value Streams

Lean Tools: Mapping and Analysis for Decision-making

• Value Chain Mapping (VCM) and Analysis (VCA), Value Stream Mapping (VSM), Business Process Mapping (BPM), Spaghetti Diagram

Lean Tools: Continuous Improvement

• Gemba Walk, Kaizen Workshops

Lean Tools: Problem-solving

• 5 Whys Analysis Method, Cause and Effect Diagram (Fishbone Diagram), Pareto Analysis, Lean Failure Mode & Effects Analysis (L-FMEA), The A3 Method, Interviewing, Effective Problem-solving

Lean Tools: Efficiency and Visual Management

• 6S Method (5S + Safety), Poka-Yoke (Error-Proofing), Jidoka (Autonomation), Kanban

The Lean Airline 4.0

• Automation, Top Airline Challenges and Industry 4.0, Lean 4.0 approach, “4.0 Technology” Implementation challenges

Human-centered Processes

• The Dirty Dozen, The ICAO SHELL Model, Organizational Factors: The Swiss Cheese Model, Ergonomics

Sustainability

• The Six Key Dimensions of Sustainability and Airline Impact, Digital Sustainability

Integrated Management Systems

• ICAO SARPs on Management Systems, Supplementary Management Systems: ISO Accreditations, Supplementary Operational Certification: IOSA, Integration Opportunities in Key Airline Processes, Guide to Integrate Management Systems, Documenting Integrated Management Systems, Challenges during Integration of Management Systems

Measuring Performance

• Key Performance Indicators (KPIs), The SMART framework, Safety Performance Indicators (SPIs), Financial Performance Indicators (FPIs), Lean Key Performance Indicators (L-KPIs), The KPI System, Lean Balanced Scorecard for Airlines, Performance Monitoring in the 4.0 Age, The KPI Driven-culture

Lean Leadership

• The Lean Leadership Mindset, Macro-level Lean Leadership, Hoshin Kanri (Policy Deployment), The Role of Lean Leaders, The Lean Sensei

Developing Lean Personnel

• Strengths and Versatility, Lean Training Programs, Kata, Motivating Excellence: Recognition and Rewards

Lean Project Management

• The Business Case, Project Lifecycle, Change Management