In today's aviation environment, airlines strive to combat disordered states, stay profitable, and ensure Safety, efficiency, profitability, and passenger satisfaction. Excelling in all these areas is complex. The first chapter of 𝗧𝗵𝗲 𝗟𝗲𝗮𝗻 𝗔𝗶𝗿𝗹𝗶𝗻𝗲: 𝗙𝗹𝗶𝗴𝗵𝘁 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 explores Lean and Kaizen as tools to overcome Operational Entropy and achieve excellence.