Master practical methods to design safer, more efficient, and user-friendly airline processes.
1.5 hours • Self-paced online • 6 months access
✓ Full course access
✓ Certificate included
✓ Instant access
Learn how to design processes that support human performance, reduce operational risk, and improve efficiency across airline operations.
This course introduces practical methods used to integrate human factors, ergonomics, and Lean thinking to build systems that reduce errors and support the people who operate them.
It is designed for aviation professionals involved in airline operations, engineering, maintenance, safety, quality, or operational improvement initiatives.
✓ Understand the principles of human-centered design
✓ Apply key Human Factors frameworks, including SHELL Model and the Dirty Dozen human errors
✓ Understand organizational factors affecting safety, including Swiss Cheese Model and Human Factors Analysis and Classification System (HFACS)
✓ Apply ergonomic principles in process design
✓ Design safer and more efficient operational systems
Trusted by aviation professionals across airline operations
“I'm thrilled with all the valuable insights I gained from The Lean Airline courses.”
Aircraft Maintenance Engineer, WestJet
Recommended: Lean and Kaizen Fundamentals or basic understanding of Lean principles.
Upon completion, participants receive a Certificate of Completion issued by The Lean Airline® Academy.
The certificate can be added to LinkedIn, CVs, or professional profiles.
This course is aligned with Chapter 8 — Human-centered Processes of The Lean Airline Body of Knowledge (LABOK), the framework that defines the principles and practices for applying Lean thinking in airline operations.
This course is a step toward earning:
Explore the full programs to develop comprehensive Lean capabilities in airline operations.
1.5 hours • Self-paced online • 6 months access
✓ Full course access
✓ Certificate of Completion from The Lean Airline® Academy
✓ Instant access after enrollment