1.5 hours | 6 months access | Self-paced e-Learning
This course equips aviation professionals with the knowledge and tools to design safer, more efficient, and user-friendly systems and processes by integrating human-centered design principles, Lean thinking, and proven human and organizational factors frameworks.
You will learn to identify common human errors, understand systemic latent failures, and apply ergonomic insights to build processes that genuinely support the people who operate within them. The course emphasizes practical application through the PDCA cycle to continuously refine workflows, reduce errors, and enhance usability in complex airline environments.
By completing this course, you will be able to create resilient, intuitive systems that reduce waste and operational risk while fostering a culture that values human performance and safety.
This course is a step toward earning:
Recommended: Basic understanding of Lean principles and tools. Not familiar yet? Don’t worry — check out our Lean and Kaizen Fundamentals course, where we introduce these core concepts before diving into Human-Centered Processes.
Upon completing the course, you'll receive a Certificate of Completion to validate your expertise. Display it proudly on your LinkedIn profile and CV under the education section:
The Lean Airline
Certified Human-Centered Processes Practitioner